Frequently Asked Questions
Everything you need to know about your Formula Fig experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can monitor its journey to your door.
Do you offer international shipping?
Currently, we ship to addresses within North America. We are working on expanding our reach to bring Formula Fig to our global community soon.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products suitable for sensitive skin?
Our formulations are designed with high-potency, clean ingredients. We recommend reviewing the full ingredient list on each product page or consulting with our skin experts if you have specific sensitivities.
How can I book a facial at a Fig Bar?
To book a treatment, simply visit our Locations page, select your nearest Fig Bar, and choose your preferred time and service through our online booking portal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and Shop Pay.