Returns & Exchanges
At Formula Fig, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer returns or exchanges on unopened and lightly used items within 30 days of purchase.
Initiate Your Request
Email our concierge team with your order number and the reason for your return to receive a pre-paid shipping label and return authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all components are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our lab inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing